Abode Pilates Pty Ltd – Pilates Studio Victoria, Australia
ABN: 89 689 265 718
Effective Date: 4th October 2025

1. Commitment to Privacy

At Abode Pilates, we are committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

2. What Personal Information We Collect

We may collect the following types of information:
- Full name, address, phone number, and email address
- Date of birth and emergency contact details
- Health and medical information relevant to participation in classes (e.g. injuries, illnesses, pregnancy)
- Payment and billing details
- Booking and attendance records
- Communication preferences and feedback
- Photos or videos (only with your consent)
- Technical information (such as IP address, cookies, and usage data when using our website or booking platforms)

3. How We Collect Personal Information

We collect information directly from you where possible, including through:
- Online and in-studio sign-up forms and booking systems
- Health questionnaires and waivers
- Email, phone, or in-person communications
- Social media, website interactions, and cookies
- Third-party booking and payment platforms

In some cases, we may receive information from third parties (e.g. where a booking is made on your behalf).

4. Why We Collect Your Information

We collect, hold, and use your information to:
- Provide Pilates classes, private sessions, and related services
- Ensure safety and tailor programs to your needs
- Communicate schedules, updates, and studio changes
- Process payments and manage memberships
- Comply with insurance, health, and legal requirements
- Conduct administration, reporting, and service improvements
- Send marketing communications (only with your consent)

If you do not provide certain information, we may be unable to provide our services at the same standard, or at all.

5. Sensitive Information

Health and medical information is considered sensitive under the Privacy Act. We only collect this information where it is directly relevant to your participation and will use it only:
- For the purpose it was provided
- With your consent, or
- Where required or authorised by law

6. Disclosure of Personal Information

We will not sell or rent your information. Your information may be disclosed to:
- Third-party service providers (e.g. booking platforms, payment processors, IT providers)
- Insurers, professional advisors, or contractors assisting with business operations
- Relevant authorities, where required by law
- With your consent, for promotional purposes (e.g. testimonials, photography, or media use)

Some third-party service providers may be located outside Australia. We take reasonable steps to ensure overseas recipients handle your information in compliance with privacy laws.

7. Marketing Communications

We may send you updates, promotions, or wellness tips. You can opt out at any time by:
- Clicking “unsubscribe” in our emails
- Contacting us directly at Info@abodepilates.com.au

We do not share your details with other organisations for their direct marketing purposes.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure, including:
- Secure digital systems and password protection
- Restricted staff access on a need-to-know basis
- Regular review of digital security practices

Personal information is destroyed or permanently de-identified when no longer needed, unless we are legally required to retain it.

9. Accessing and Updating Your Information

You may request access to, or correction of, the personal information we hold about you. We may require identification before releasing information. Requests can be made by contacting us at Info@abodepilates.com.au. We aim to respond within 14 days.

10. Website, Cookies, and Third-Party Links

Our website and booking platforms may use cookies to enhance your user experience. You may disable cookies via your browser settings, but this may affect functionality.

Our website and social media pages may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

11. CCTV and Studio Security

For safety and security, our studio may use CCTV. Recordings are accessed only by authorised staff and may be shared with law enforcement if required by law.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or studio operations. Updates will be published on our website and available in-studio.

13. Contact Us

For questions, access requests, or privacy complaints, please contact:

Privacy Officer – Abode Pilates Pty Ltd
Info@abodepilates.com.au
8/329 Pakington St, Newtown VIC 3220

If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.